Expertise and Service with regard to Integrating Software Packages
The services activity revolves around three areas of expertise:
CC&B: Customer Care, Billing (Oracle CC&B and Highdeal)
TM: Tax Management (Oracle ETM)
HR: Human Resources (Peoplesoft HCM and SAP HCM)
And three operational centres:
Support in managing integration projects
Solution integration
Technical expertise focusing on the product
Skill Centers
Support in Project Management
Comprehensive management for technical projects - Coordination of production teams and technical support - Definition, organisation, setting up of all means necessary to achieve objectives - Definition and setting up of procedures and methods – Support in steering production: scheduling, budget, monitoring tests.
Integration
Systems integration represents our core business. IT-NEWVISION SERVICES are based on the business and technological skills relating to the various components of the IS chain. Our employees have full command of both the software packages and the corresponding integration methodologies (setting parameters and specific developments. Integration of software package components. Interfacing of software packages with external application environment, testing and validation, putting into production, post-production support).
Expertise
Definition of system and application architecture – System administration and performance optimisation - Training.
Approach
These three operational centres are part of a joint implementation approach relating to a three-phase B.O.T. model (Build, Operate & Transfer). These three phases correspond to the implementation cycle for software package integration projects.
The BUILD phase corresponds to constructing the solution: design, production, tests
The OPERATE phase relates to its implementation: preparation for production, putting into production, organisation of post-production phases.
The TRANSFER phase concerns the post-production itself and includes the transfer of project management to the end customer.
Means
As our credo upholds the quality of services rendered and the satisfaction of our customers, we offer highly efficient teams with a renowned command of the topics at hand. Management of our human capital gives pride of place to training as well as to knowledge sharing and coaching.
The human dimension plays a role just as important as technical knowledge in the success of a project. In addition to the required knowledge and know-how, IT-NewVision considers the interpersonal skills of its consultants to be essential. We select our consultants with this criteria in mind, and continue to offer them on-going, personal training in this field.
